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I want to install my own SSL certificate. How can I do that?

Great! Here is the information you will need to know:

  • Caveate! This is for Legacy services only. IMS’ current Essentials Foundation program, includes SSL certificate.
  • Server Software: Linux
  • You may request the CSR at: https://www.hostgator.com/generatecsr
  • You will want to have your domain name registration whois information handy so that you can use the exact same information when generating the CSR.
What is routine when it comes to website updates?

Website hosting and “routine” maintenance and minor updates are included in your service package. But, where is the distinction between a “routine” update that is free and one that will incur an additional charge?

It all really boils down to time and complexity. Your service contract spells it out:

“Minor updating would apply to changing a telephone number, office address, adding a staff member to a page, etc. Designing new pages, website redesign, navigation changes, or extensive custom coding is specifically not included and would incur separate charges. ”

Why do some of these services incur an extra charge?

Because these are tasks that will require a dedicated and highly skilled person substantial time to execute properly. Take for instance, building a new bio page for a new staff member — which seems fairly simple. Here’s what is required to do it properly: First, the page has to built — that is actually the easy part! Then, all the stuff you don’t see also has to be done: the file name has to be updated, the meta tags updated and on-page SEO completed, the canonical ref links, the image alt, a redirect has to be put in place when appropriate, the navigation has to be updated, the About Us page has to be updated, the new person’s image has to be cropped and optimized for the web, and the sitemap has to be updated and submitted to the search engines.

Our charge for adding a page to your website is minimal: we start at $175 for a simple page, it could be more depending on the complexity. I’ve checked around to see what other agencies and freelancers charge and fees start at $1,000 for a single page design (with all of the back-end work). We’re not here to nickel-and-dime anyone, but we do have to pay our people!

My blog posts are not going to Facebook anymore. I need it fixed ASAP!

Your blogs are probably being shared to Facebook via a third party application called IFTTT (If This Then That). The most common cause for this connection to “break,” is a changed password. Because IFTTT is a third-party platform, we do not provide direct support. However, here is some basic information regarding IFTTT.

Can you update my workshops page?

Workshop updates (new dates, locations, times, topics, etc.) are your responsibility.

  • If you are using another workshop management platform, such as Event Espresso or EventBrite, you will find instructions, videos and support online within those platforms.
  • EventBrite is a totally free workshop management platform.
    To learn more, visit: https://www.eventbrite.com/features/

    • EventBrite has great support, but if you’d like some help customizing and branding your account, contact us to discuss your needs and get a price quote.